Responsible Gaming

Gaming Should Be Entertainment

At Royal Reels Casino via rainbowfactory.co.nz, we believe that online gaming should be an enjoyable form of entertainment only. Gambling is never a way to earn money or solve financial problems. Please only gamble with money you can afford to lose, and set strict limits before you start playing.

Age Verification

By accessing Royal Reels Casino, you confirm that you are:

• At least 18 years of age (or the legal gambling age in your jurisdiction)
• A resident of New Zealand or an eligible jurisdiction
• Not prohibited from gambling by law

We take age verification seriously and reserve the right to request proof of identity at any time.

Warning Signs of Problem Gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling activity from family or friends
• Gambling with money needed for bills, rent, or essential expenses
• Spending more time or money on gambling than intended
• Feeling anxious or irritable when not gambling
• Neglecting work, school, or personal relationships due to gambling
• Lying about the amount of time or money spent gambling
• Experiencing financial difficulties as a result of gambling
• Failed attempts to stop or reduce gambling
• Using gambling to escape stress, anxiety, or depression

Self-Help Tools & Responsible Gaming Features

Royal Reels Casino provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount you're willing to lose during a gaming session
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Session Time Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
• Account Closure: Permanently close your account if you wish to stop gambling

To activate any of these tools, please visit your account settings or contact our customer support team.

Support Organizations & Resources

If you're struggling with problem gambling, professional help is available. Please reach out to one of these organisations:

New Zealand

• Problem Gambling Foundation (Aotearoa)
  Phone: 0800 664 262
  Website: www.pgf.nz
  Free, confidential support for people affected by problem gambling
• Gamblers Anonymous (NZ)
  Phone: 0800 426 243
  Free peer support meetings throughout New Zealand

International Resources

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• United Kingdom – GamCare
  Website: www.gamcare.org.uk
• United Kingdom – GamStop
  Website: www.gamstop.co.uk
  (National self-exclusion scheme)
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org

Take Action Today

If you or someone you know is struggling with problem gambling, please seek help now. There is no shame in reaching out — professional support is confidential, non-judgmental, and effective.

Contact the Problem Gambling Foundation on 0800 664 262 (NZ) or visit one of the resources listed above.

Your wellbeing is our priority. Play responsibly.